Türk Telekom

CONNECTION AND MONTHLY FEES (TL per Line):

18% Value-Added Tax (VAT) and 15% Special Communication Tax (SCT) are included in the prices given in the table.

18% Value-Added Tax (VAT) and 15% Special Communication Tax (SCT) are included in the prices given in the table.

18% Value-Added Tax (VAT) and 15% Special Communication Tax (SCT) are included in the prices given in the table.

CODE OF PRACTICE

Depending on the fixed fee and/or call time, it is accrued on the rate of monthly fees as of the completion date of centrex installation.

• The connection fee is a one time only fee obtained in advance based on the total number of users by multiplying the fee of that segment per line.
• Centrex exchanges are based on the phone exchange criteria. Each remote line unit of the Centrex exchange is evaluated as a different exchange.
• In the metropolitan areas or places with multiple exchanges, the connections and transfers that will be made using the circuit between the exchanges are carried out for free.
• In the event that a centrex subscription is given in the same county or a different one, a certain fee is taken like in the phone subscription.

• Monthly fee is obtained per month in advance. The monthly fee is taken from the subscribers that subscribe within the month by calculating the days.
• Centrex service fixed fee is determined based on the number of total users per month, and taken by multiplying the fee per line.
• Our Centrex customers are charged monthly according to the tariff packages they choose for their phone lines.

• The phone lines of our Centrex customers are charged according to the rates of the phone tariff for the external calls (another Centrex group, local & toll calls, international calls).
• No call fee is taken for the calls between the lines of the same customer in the Centrex service.

ADVANCE:

• Those who want to subscribe are charged 1/4 of the connection fee in advance to be appropriated as the connection fee in their applications. ¾ of the connection fee of that day is obtained during the agreement.
• This fee is not obtained from the governmental agencies and those whose appropriation is possible during application.

RETURNING THE LINES:

No free or paid returns possible. However, the subscriber can cancel his subscription, in that case, the monthly fee of the unused period is returned by calculating the number of days.

TRANSFER:

Transfers are possible only if the Centrex service is available at the requested address.

CHANGING THE NUMBER:

The number can be changed in accordance with the tariff of number change requests and Centrex numbering plan.

TITLE CHANGE:

Individual demands are accepted. The fee is obtained by multiplying the number of users and the fee of their tariffs for individual or mass changes.

CLOSURE:

• Closure fee is obtained according to the tariff of the customer whether he requested it to be closed or it is closed by Turk Telekom for the unpaid debt.
• The lines closed to communication continue to be charged the monthly centrex fee for the period it remains closed.
• In the event that the accrued fees are not paid within the given time, the delay fee is obtained in accordance with the applicable law and the tariff rules.

TRANSFER:

Transfer and transfer by inheritance; individual users can not be transferred, but all users can be transferred and the transfer fee per line is obtained by multiplying the number of total subscribers.

SHORT TERM SUBSCRIPTION:

Short term subscription requests will not be accepted. The fees applied to the permanent subscriptions are taken.

PARALLEL TELEPHONE:

• Parallel connection and transfers of the Centrex Phone lines will be made by the subscriber.
• In the event that an extra line is used in the parallel connection of the Centrex phone lines, extra line fee is obtained like in the extra line requests. No additional parallel connection fee is taken.