Why is the fixed fee being charged?
For the service provided to our customers to be carried on without interruptions, copper lines need to be regularly taken to maintenance. Also, the fixed fee includes the annual amortization for the switchboard allocated to a specific subscriber to speak on phone and for the parts corresponding to the circuit allocated to this specific subscriber. Fixed fee is charged in exchange of providing the subscriber to be able to speak without any interruptions and keeping the system in an operating state.
Why do not I get my e-invoice?
This may have many reasons. Your e-mail address within our system may not be updated or the invoice may not reach you because of your firewall settings. You can call Türk Telekom customer services on 444 1 444 and get support in such or similar cases.
Why are VAT and SCT charged?
Vat and SCT in the invoices are charged in accordance with their relevant laws and the relevant rates are also determined by law, statutory decree and decree of Council of ministers’ decisions. Likewise, the relevant taxes accrued in the invoices are deposited to the tax offices within the following month whether or not they were collected.
What do I need to do to transfer my telephone line?
Subscribers may demand the transfer of their telephones by making personal applications. The procedures during the application is done by submitting the petition regarding the transfer and the photocopies of either the identity card or an institutional ID card or passport on which the identity information on the identity card and the serial number of the identity card are written. Transferor and transferee need to apply together for the transfer procedures. Since a new subscribing procedure will be done for the transfer, no procedures can be done unless the delay fee and other accrued fees are collected.
What kind of procedures can I do on Türk Telekom web site by using its online customer services?
You can conduct new product order, tariff package changes for current subscriptions, failure reporting, failure query, complaint and suggestion submission, information requests, paying current and past invoices, invoice information query, invoice address change, e-invoice demand, invoice monitoring, updating-changing customer information and wirofon procedures over Türk Telekom web site by using its online customer services.
What does ease of use mean?
All the procedures activated by dialing the code of the relevant procedure thus providing you an effective use of telephone service are called ease of use.
What are the features of vanity numbers?
Home, office and gsm telephone lines can be used to call emergency and special service numbers with three digits which belong to public and social services affiliated to vanity numbers service, special service numbers with seven digits (444 xx xx) and telephone numbers with special tariffs (0900). It is required for any number to be allocated to have at least 5 lines and a relevant commitment is required to do this procedure.
What is family card?
Family card is a Türk Telekom service used in coin box systems which charges the calls to be made through this card to the relevant home or office telephone number invoice on which that card is registered. It is used in all the 70,000 coin boxes throughout Turkey on which it is specified that "tt family card" services is provided. You can completely save your son who serving the army or your child who is attending to university from problem such as paying money, making prepayments or buying credits for phone calls.
What is tt card?
It is a telephone service with cards with which you can continue to use suitable tariffs of Türk Telekom at any place for your long-distance calls whenever you want to call any place in the world by using all the coin box telephones, home or office phones with the unique password to be given to you. You can make your calls very cheap with TT card by using your home or office number.
Who can use Wirofon?
Our Türk Telekom home telephone subscribers may use wirofon service by activating it through the home telephone line belonging to them. Our customers, who are Wirofon subscribers, may define new users or cancel users on online customer services portal if they gave signed a contracted before. Call fees resulting from the service usage of all the users are reflected to the home telephone number invoice defined for wirofon.
