July 02, 2010 16:13
Opening of Call Centre in Information Center Will Employ 1.200 People
Published under About TT > Press Bulletin
New call centre which AssisTT as one of Türk Telekom Group companies has established within the body of Türk Telekom Information Center in Erzincan will provide regional employment with important support with the capacity of 1.200 employees and new job opportunities it will create.
Turkey’s leading communication and convergence technologies group Türk Telekom’s customer services and call center firm of AsissTT’s new customer services call center complex and Türk Telekom Information Service have been put into service. New call centre of AssisTT in Erzincan will provide regional employment with an important support. Currently, 591 assistants, training and management staff consisting of 18 people and 609 staff in total are working at the center. It is aimed to reach 800 employees with new recruitment in July.
Türk Telekom Group, which provides the most employment in Turkey with nearly 34 thousand employees throughout Turkey, makes an important contribution in this field with new job opportunities it has especially created in Eastern and Southeastern provinces. Total number of employees of Türk Telekom in these regions is nearly 2.770.
7.000 square meter information base
AssisTT call center taking place in Türk Telekom Information Center in a way constitutes information base of the region with 6.920 square meter area it covers. The giant establishment containing open office spaces, education, meeting and conference saloons will provide service through seven channels as Incoming Call Center, Outgoing Call Center, SMS, electronic mail, fax, Videophone and IVR with its powerful technological infrastructure. AssisTT will provide TTNET, Ministry of Transport, THY (Turkish Airlines), KOSGEB (Small and Medium-Seized Industry Development Organizations), 11818 and Avea with service.
Important support to woman employment
Erzincan call center of AssisTT will provide regional employment with important support. 42 % of call center employees with 839 seating capacity consist of women. Said call center with this characteristic is playing an important role in terms of supporting woman employment
Türk Telekom Information Center and AssisTT call center was opened at a ceremony in which Türk Telekom General Manager Dr. Paul Doany, Türk Telekom Regulation and Support Services Manager Şükrü Kutlu, AssisTT General Manager Adil Zembat, Türk Telekom managerial staff as well as the Ministry of Transport and Communication Binali Yıldırım, Erzincan Governor Abdülkadir Demir participated.
Third big call center of AssisTT is in Erzincan
AssisTT, which was established in 2007 and is 100% Türk Telekom affiliate, increased employment at the rate of 68 % when compared to 2008, and has become the fastest growing call center of Turkey and receives over 95 million calls in a year.
AssisTT, which carries out activities in İstanbul, Ankara, Erzincan and Erzurum, holds 3 .800 employees and 2.500 seating capacity. Within the body of AssisTT, 944 employees in Bostancı İstanbul, 22 employees in Küçükyalı, 34 employees in Etiler, 1.846 employees in Ankara, 146 employees in Erzurum and 609 employees in Erzincan are presently working. Erzincan is the third biggest call center of AssisTT following Ankara and İstanbul Bostancı in terms of the number of employees.
Türk Telekom, TTNET, Avea, Türk Hava Yolları, İstanbul Deniz Otobüsleri A.Ş., Ministry of Transport, Ministry of Health, SEBİT, RTÜK, KOSGEB and e-state are some of the corporations with which AssisTT provide service.
