Müsteri Hizmetleri


Online Services

Dear customers, now you can manage operations such as ordering, contacting the technical service and failure logging by using Online Customer Services via the Türk Telekom web site.

Ordering: You may learn more about new products (telephone, payphone and ISDN-BA) and services, and pre-order or order some products via the Ordering service.

Technical Service: Through the Technical Service link, you may,

  • Find out whether there is a general maintanence or breakdown related to the service you are receiving,
  • Inform the technical service about breakdowns of telephone, payphone, ISDN-BA, and check the progress of the maintenance team,
  • Send us your suggestions, requests and complaints

Debt Inquiry Türk Telekom customers can find out whether they have debts regarding the services they receive from our company via the Online Debt Inquiry Service.

Online SMS

In order to send online SMS,

  • Call 444 1 444 TT Call Center to receive your internet password
  • You can then start sending online SMS by clicking the Online SMS link below.

After logging in with your phone number and internet password, you can send SMS to mobile phones, and work and home phones.

TT Phone Directory

You can look up all personal and corporate phones through TT Phone Directory. White  Pages contain home phones, Yellow Pages contain corporate phones and Vanity Numbers (444) of the servics of firms. Special Departments category contains city codes for intercity calls and country codes for  internationalcalls  in addition to service numbers such as Fire Brigade and Police numbers.

E-bill Application

10 minutes of free calling each month to Türk Telekom customers who switch to E-bill and help save millions of trees. By applying for E-bill between April 1st – December 31st 2008, you can receive 10 minutes of free calling each month, and also you can contribute to the planting of 100,000 trees by Türk Telekom.

Speed Test

You may use the Speed Test to measure the performance of the ADSL and VDSL2 services we provide through other service providers